Last updated: 19th August 2026
1. Who we are
This website, dupliq.co.uk (the “Website“), is operated by Dupliq (“Dupliq“, “we“, “us“, “our“), a company registered in England and Wales under company number 12100089.
Our registered office / head office address is:
Majesty House, Avenue West, Skyline 120, Great Notley, CM77 7AA
Contact details:
- Email: info@dupliq.co.uk
- Phone: 0330 179 0670
We are the data controller for the personal data we collect through this Website, meaning we decide how and why your personal data is processed. This policy explains what personal data we collect, how we use it, who we share it with, and what rights you have, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or how we handle your personal data, please contact us using the details above.
2. What personal data we collect
Depending on how you interact with our Website, we may collect the following categories of personal data:
- Contact details — name, job title, company name, email address, telephone number, postal address, submitted via our contact forms, quote requests, or newsletter sign-up.
- Enquiry and communication data — the content of any messages, enquiries, or support requests you send us, and records of our correspondence with you.
- Newsletter subscription data — your email address (and any other details you provide) if you sign up to our newsletter.
- Technical and usage data — IP address, browser type and version, device information, operating system, referral source, pages visited, time spent on pages, and other analytics data collected automatically when you browse the Website (see Section 5 on Cookies below).
- Recruitment data — if you apply for a role with us or submit a CV, we will process the personal data contained in your application.
We do not knowingly collect any special category data (such as health information, religious beliefs, or biometric data) through this Website, and we ask that you do not submit such information to us via our contact forms unless specifically requested.
3. How we use your personal data and our legal basis
| Purpose | Personal data used | Legal basis |
|---|---|---|
| Responding to enquiries and quote requests | Contact details, enquiry content | Legitimate interests (to respond to your enquiry) / Steps to enter into a contract |
| Providing our managed print, document management, telecoms, and vending services to clients | Contact details, business details, communication records | Performance of a contract / Legitimate interests |
| Sending marketing communications and our newsletter | Name, email address | Consent (you may withdraw this at any time) |
| Website analytics and improving our Website | Technical and usage data (via Google Analytics) | Consent (via our cookie banner) / Legitimate interests |
| Complying with legal and regulatory obligations | Relevant data as required | Legal obligation |
| Recruitment | CV and application details | Legitimate interests / Consent / Steps to enter into a contract |
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider we need to use it for another reason compatible with the original purpose.
4. Who we share your data with
We may share your personal data with:
- Service providers and sub-contractors who support our business operations, such as our website hosting provider, IT support, email marketing platform, CRM system, and customer support tools — all of whom are contractually required to keep your data secure and only use it for the purposes we specify.
- Google, as the provider of Google Analytics (see Section 5).
- Professional advisers, including lawyers, accountants, and auditors, where necessary.
- Regulatory and law enforcement bodies, where we are required to do so by law.
- A buyer or prospective buyer, if we sell or transfer all or part of our business or assets.
We do not sell your personal data to third parties.
Some of our service providers may process data outside the UK/EEA. Where this happens, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Addendum or adequacy regulations, to ensure your data is protected to UK standards.
5. Cookies and similar technologies
What are cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently, remember your preferences, and provide reporting information to website owners.
Cookies we use
| Cookie category | Purpose | Examples | Consent required? |
|---|---|---|---|
| Strictly necessary | Required for the Website to function (e.g. security, load balancing, remembering your cookie preferences) | Session cookies | No — these cannot be switched off |
| Analytics / performance (Google Analytics) | Help us understand how visitors use our Website, so we can improve it — collects information such as pages visited, time on site, and general location (via IP address) | _ga, _ga_*, _gid (Google Analytics 4) | Yes |
| Functional | Remember choices you make (such as region or language) to provide a more personalised experience | Yes, where non-essential |
Google Analytics specifically
We use Google Analytics (GA4), a web analytics service provided by Google Ireland Limited (“Google“), to help us understand how visitors use our Website. Google Analytics uses cookies to collect standard internet log information and visitor behaviour information in an anonymous form, including:
- Pages visited and time spent on the Website
- How you arrived at the Website (e.g. search engine, direct, referral)
- General geographic location (derived from IP address)
- Device and browser type
We have configured Google Analytics to anonymise/truncate IP addresses where possible and do not use it to identify individual visitors. This data is transmitted to and stored by Google on servers, which may be located outside the UK. Google processes this information under its own privacy policy, available at https://policies.google.com/privacy.
Google Analytics cookies are only set with your consent, via the cookie consent banner shown when you first visit our Website.
Managing cookies
When you first visit our Website, you will be shown a cookie banner allowing you to accept or reject non-essential cookies (including Google Analytics). You can change your preferences at any time by [clicking here to manage cookie settings / via the cookie preferences link in our footer].
You can also control and delete cookies through your browser settings. Please note that blocking or deleting cookies may affect the functionality of this Website. For more information on how to manage cookies in popular browsers, visit www.aboutcookies.org or www.allaboutcookies.org.
6. How long we keep your data
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. As a general guide:
- Enquiry and contact form data: retained for up to [12/24] months from your last contact with us, unless a client relationship is established, in which case it is retained for the duration of that relationship plus any period required by law (e.g. for tax and accounting records).
- Newsletter subscription data: retained until you unsubscribe.
- Google Analytics data: retained in accordance with our Google Analytics settings (typically 14 months), after which it is automatically deleted.
- Recruitment data: retained for up to 12 months after the recruitment process ends, unless you consent to us retaining it for longer.
7. Your rights
Under UK data protection law, you have the following rights in relation to your personal data:
- Right of access — to request a copy of the personal data we hold about you.
- Right to rectification — to have inaccurate or incomplete data corrected.
- Right to erasure — to request deletion of your personal data in certain circumstances.
- Right to restrict processing — to request that we limit how we use your data.
- Right to data portability — to receive your data in a structured, machine-readable format.
- Right to object — to object to processing based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent — where we rely on consent (e.g. marketing emails or analytics cookies), you can withdraw this at any time.
To exercise any of these rights, please contact us at info@dupliq.co.uk. We will respond within one month, as required by law.
You also have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO):
- Website: www.ico.org.uk
- Helpline: 0303 123 1113
8. Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction, including encryption of data in transit, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Children’s privacy
Our Website and services are intended for business use and are not directed at children. We do not knowingly collect personal data from anyone under the age of 16.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The “Last updated” date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Dupliq Majesty House, Avenue West, Skyline 120, Great Notley, CM77 7AA Email: info@dupliq.co.uk Phone: 0330 179 0670