Managed Print Services London

Dupliq offers a comprehensive range of multifunctional devices from the world's leading manufacturers, providing solutions that cater to diverse business requirements. Our extensive portfolio includes integrated copiers, printers, scanners, and fax machines, designed to meet the needs of organisations of all sizes - from compact desktop models ideal for small offices to high - capacity print - room systems that handle large - volume printing with ease.

By partnering with renowned brands including Canon, Konica Minolta, Epson, Ricoh, and Lexmark, we ensure that our clients receive the best solutions that are both reliable and innovative. These manufacturers are recognised for their cutting-edge technology and commitment to excellence, allowing us to offer devices that deliver exceptional performance, durability and versatility.

Our multifunctional devices are designed to streamline workflows, combining multiple functions into a single unit to save space and reduce operational costs. With features such as advanced scanning capabilities, wireless connectivity, and intuitive user interfaces, our solutions enhance productivity and facilitate seamless collaboration within teams.

At Dupliq, we understand that every business has unique needs. That's why we provide personalised consultations to assess your specific requirements and recommend the best devices and configurations to optimise your operations. Additionally, our dedicated support team ensures that you receive ongoing maintenance and service, guaranteeing that your devices continue to operate at peak efficiency.

Whether you're looking to upgrade your existing equipment or implement a new solution, Dupliq is committed to delivering high-quality multifunctional devices that empower your organisation to thrive in today's fast-paced business environment.

Contact us for photocopiers and printers and to explore your office printing requirements and get professional support today >>

At the heart of our managed print solutions is a commitment to exceptional service. We understand that effective printing is vital for your business operations, and we strive to ensure that every interaction with us enhances your experience.

Personalised Support

Our dedicated team of print specialists works closely with you to understand your unique needs and challenges. We provide tailored solutions that align with your business goals, ensuring that your print environment operates smoothly and efficiently.

Proactive Maintenance

We believe in proactive service rather than reactive fixes. Our advanced monitoring software allows us to anticipate issues before they arise, minimising downtime and keeping your operations running seamlessly. Regular maintenance checks and timely supplies delivery mean you'll never be caught off guard.

Adhering to 2 and 4-hour Service Level Agreements (SLAs) is a cornerstone of our managed print services, ensuring that your operations remain uninterrupted and efficient. We recognize the critical nature of timely support, which is why we commit to resolving service requests within these specified timeframes. Our dedicated support team is equipped with advanced monitoring tools and resources that enable rapid response to any issues that may arise. By prioritizing swift action and effective communication, we minimize downtime and ensure that your printing needs are met promptly, allowing your business to maintain productivity without interruption. Your peace of mind is our priority, and our adherence to these SLAs underscores our commitment to exceptional service.

Customer-Centric Approach

Your satisfaction is our priority. We encourage open communication and feedback, allowing us to adapt and respond to your evolving needs. With a focus on building long-term partnerships, we are dedicated to delivering the highest level of service and support. By choosing us for your managed print needs, you're not just getting a service provider; you're gaining a trusted partner committed to helping you print efficiently and effectively.

In today's digital landscape, securing your documents and sensitive data is more crucial than ever. Unprotected printers can pose significant risks, potentially compromising your company's network security. At Dupliq, we offer a comprehensive suite of sophisticated print security solutions designed to safeguard your workplace technology and protect your critical information.

Comprehensive Security

Our approach to print security encompasses a range of innovative methods tailored to your organisation's specific needs. Our team collaborates closely with you to assess your existing infrastructure and identify vulnerabilities, implementing robust measures to create a secure printing environment.

Key Features of Our Print Security Solutions:

• End-to-End Document Encryption: Protect your documents during transmission and storage. Our encryption protocols ensure that sensitive information remains confidential, mitigating the risk of unauthorized access.
• User Authentication: Enhance access control by requiring user authentication before printing. This can be achieved through various methods, including PIN codes, proximity cards, or biometric recognition, ensuring that only authorized personnel can access sensitive documents.
• Follow-Me-Printing: Streamline the printing process while maintaining security. With follow-you printing, documents are sent to a secure queue and only printed when the user is present at the printer. This reduces the risk of sensitive documents being left unattended and promotes responsible printing practices.
• Watermarking: Implement dynamic watermarking on printed documents to deter unauthorized reproduction and ensure accountability. Watermarks can include user information, date, and other identifiers, making it easier to trace any potential data breaches.
• Secure Print Management: Monitor and manage all print activities across your organisation with our secure print management solutions. This allows you to track usage, generate reports, and enforce printing policies that enhance both security and efficiency.

Our print management software allows us to closely monitor the performance of your devices. This proactive approach enables us to anticipate potential issues, automate meter readings, and ensure toner is delivered before it runs out, keeping your operations running smoothly without interruption.

We offer comprehensive training within our managed print services to ensure your team gets the most out of your printing solutions. Our training programs cover everything from basic device operation to advanced features like secure printing, scanning, and document management. We empower your staff with the knowledge and skills needed to optimise workflows, reduce waste, and troubleshoot common issues. With ongoing support and customised training sessions, we help ensure your team remains confident, efficient, and fully equipped to maximise the potential of your managed print environment.

City of London, Canary Wharf, West End, Kings Cross, Shoreditch, Camden, Islington, Mayfair, Soho, Broadgate, Liverpool St, Croydon, Barnet, Ealing, Bromley, Brent, Lambeth, Wandsworth, Newham, Tower Hamlets, Southwark, Lewisham, Hillingdon, Redbridge, Enfield, Bexley, Greenwich, Harrow, Hackney, Hounslow, Haringey, Merton, Sutton, Richmond upon Thames, Islington, Kingston upon Thames, Havering, Westminster, Kensington and Chelsea

What benefits does Dupliq’s London Managed Print Service provide?

Dupliq’s solutions help businesses cut costs, boost efficiency, increase reliability, and reduce unnecessary paper and toner usage, while providing expert technical support and automated consumable management.

Benefits of Dupliq Managed Print Services in London

Cost savings: Dupliq’s managed print service helps organisations in London lower their printing expenses by streamlining processes and significantly reducing waste throughout the print environment.

Enhanced productivity and efficiency: By making printing and copying more straightforward for staff, Dupliq’s MPS solutions improve workplace productivity, allowing teams to focus on essential business tasks with less downtime and hassle.

Smaller environmental footprint: Dupliq supports eco-friendly operations by implementing measures that minimise paper and toner use, helping businesses reduce their overall impact on the environment.

Peace of mind: With Dupliq managing all office printers, copiers, and print software, London businesses can concentrate on their core activities, confident that print operations are in expert hands and running smoothly.

Services and Solutions

What is Managed Print Services (MPS) and how does Dupliq deliver it?

Dupliq’s MPS centralises management of printers, copiers and multifunction devices; we reduce costs, automate supplies and maintenance, monitor device performance remotely and optimise fleet configuration to match your workflows.

Which devices and brands does Dupliq support?

Dupliq supports major office printer and MFD brands and models across laser and inkjet technologies, plus print-related hardware like scanners and finishing equipment; we assess and recommend devices that best fit your needs. We are a main supplier of Konica Minolta, Canon, Epson, Ricoh, Lexmark.

Do you offer print hardware procurement and leasing?

Yes. Dupliq provides purchase, lease and rental options with flexible terms, bundled service agreements and finance plans that align to operational budgets and lifecycle goals.

Can Dupliq manage hybrid workplaces and remote users?

Yes. We offer secure printing, mobile print solutions and cloud print routing so remote or hybrid employees can print and scan securely from home or satellite offices.

Onboarding and implementation

What happens during the initial site assessment?

We conduct a device inventory, user and workflow review, print-volume analysis and site walk-through to identify savings, security gaps and sustainability opportunities.

How long does implementation take?

Implementation timelines vary by fleet size and complexity; typical deployments range from 1–6 weeks from agreement to go-live for standard office environments.

Will implementation disrupt daily operations?

No. Dupliq schedules installation and migration to minimise disruption, with staged rollouts, after-hours work where needed and clear communications for end users.

Support, maintenance and uptime

What support channels are available?

Support is available via phone, email and online ticketing. We also offer proactive remote monitoring that often resolves issues before users notice them.

What are your SLAs for service response and resolution?

Service-level agreements are tailored per contract; standard packages include guaranteed response times for critical issues and scheduled preventative maintenance visits.

Do you provide on-site engineer visits?

Yes. On-site visits are included in most service plans for hardware repairs, preventative maintenance and major upgrades.

Supplies, consumables and optimisation

How are consumables (toner, ink, staples) managed?

Dupliq automates supplies replenishment based on device telemetry, usage thresholds or scheduled deliveries; flexible billing options available.

Can you reduce my printing costs?

Yes. We right-size fleets, implement rules-based print policies, enable duplex and grayscale defaults, and provide monthly reporting with cost-per-page metrics.

Security and compliance

How does Dupliq secure print data?

We implement secure release, user authentication, encrypted data transmission, hardened device configurations and regular firmware updates to safeguard data.

Do you support compliance requirements (GDPR, ISO)?

Yes. Dupliq provides features and documentation to assist with GDPR obligations and can integrate into wider ISO or sector-specific compliance programmes.

What happens to confidential documents in devices?

We offer secure-erase procedures, encrypted storage options and end-of-lease sanitisation to ensure confidential data isn’t recoverable.

Sustainability and recycling

How does Dupliq support sustainability goals?

We optimise device usage to reduce energy and consumable waste, provide eco-friendly device options, supply reduction reporting and offer cartridge recycling and responsible hardware disposal.

Do you provide sustainability reporting?

Yes. Regular reports show paper reduction, energy savings and carbon impact estimations to support corporate sustainability KPIs.

Software, integrations and workflows

What software solutions do you provide?

Dupliq offers print management software, secure release solutions, scan-to-cloud workflows, document capture and automated workflows tailored to common business systems.

Can Dupliq integrate with our existing systems (Microsoft 365, Google Workspace, CRM)?

Yes. Dupliq integrates with major cloud platforms and business systems to enable single-sign-on, scan-to-folder, cloud storage and automated document routing.

Do you provide APIs or custom integrations?

Yes. We offer APIs and custom integration services to connect printing workflows with business applications and bespoke processes.

Billing, contracts and pricing

How are charges billed?

Billing options include fixed monthly subscriptions, pay-per-page, hybrid models and consolidated billing across multiple sites; detailed usage reports accompany invoices.

Are there long-term contracts?

Dupliq offers both short and long-term agreements; contract length and terms are matched to procurement preferences and finance options.

What is included in the price?

Standard inclusions are device leasing or procurement, supplies management, maintenance, remote monitoring and access to support; any exclusions are clearly stated in the proposal.

Reporting and analytics

What reports will we receive?

We provide device inventory, usage, cost-per-user, supplies consumption, toner forecasts, sustainability metrics and uptime/performance reports.

Can reports be customised?

Yes. Reports are configurable and can be scheduled or delivered via a dashboard tailored to stakeholder needs.

End of life, returns and disposals

How does Dupliq handle end-of-lease device returns?

We coordinate collection, secure data sanitisation, refurbishment and responsible recycling, and provide certificates of destruction where required.

Do you offer trade-in or upgrade programmes?

Yes. Trade-in or upgrade options are available to refresh fleets and offset new equipment costs.

Training and user adoption

Do you provide user training?

Yes. Dupliq delivers on-site or remote training for administrators and end-users, quick-reference guides and video walkthroughs to improve adoption.

How do you manage change for large rollouts?

We provide project plans, stakeholder comms, pilot phases, feedback loops and performance metrics to ensure smooth change management.

Troubleshooting and common issues

What should I do if a device shows an error?

Report to Dupliq support via the preferred channel; our remote diagnostics often identify fixes immediately and, if needed, schedule an engineer visit.

Can users print from mobile devices?

Yes. Mobile printing is supported via secure apps, email-to-print or cloud printing services depending on your environment.

Legal, privacy and data protection

How is customer data handled?

Customer data is processed only to deliver services, secured under industry-standard controls and handled according to contractual data processing terms.

Will Dupliq sign a data processing agreement (DPA)?

Yes. Dupliq provides DPAs and contractual commitments to data security and confidentiality.

Upgrades and scalability

Can Dupliq scale as our business grows?

Yes. Services, device counts and software licences scale with your organisation, with flexible terms for multi-site and multi-entity deployments.

How are software upgrades managed?

Upgrades are scheduled and tested; critical patches and firmware updates are applied by Dupliq according to change control processes.

Miscellaneous and competitive differentiators

How does Dupliq compare to other providers?

Dupliq combines fleet optimisation, sustainability reporting, secure workflows and integrated software with tailored finance and support options to deliver measurable cost and operational benefits.

Do you offer trial or pilot programmes?

Yes. Dupliq typically runs pilot programmes to demonstrate savings, user experience and workflow improvements before full rollouts.

Who is responsible for compliance with workplace printing policies?

Dupliq provides policy recommendations and technical controls; final policy ownership rests with the customer, supported by Dupliq’s implementation and reporting.